FREQUENTLY ASKED QUESTIONS
QUESTION #1: How often do you ship orders? Answer: I normally ship Monday, Weds, and Friday. If you need your order rushed, you may email me and ask. If I can, I will. I need the other days of the week to process other business related things and conduct my home life. I am a one woman operation so your understanding and patience are appreciated :)
QUESTION #2: I don't like an item I got from you. Can I send it back for a refund? Answer: please refer to my Refunds and Returns page for more detailed instructions. Most of the time, the answer is YES...unless the page you bought it from says "no".
QUESTION #3: Why don't your doll kits all come with Certificates of Authenticity? Answer: most HunnyBuns kits are open edition at this time and I have not gone to the trouble or expense of having COAs printed for them. If and when I release a new, Limited Edition Doll Kit, I will certainly provide the signed and numbered COAs for each one. When I sell other sculptor's kits, it is up to the individual dealer/seller whether or not COAs will be included with their kits. I have no control over that. But I will assure you that HunnyBuns Reborn Supply will NEVER knowingly deal in unverified doll kits from any source. I know who I buy from personally. That is MY assurance and YOUR guarantee.
QUESTION #4: With Covid-19 concerns on everyone's mind in 2020 what assurance do I have that you handle my order in a safe manner? Answer: I practice frequent hand-washing and sanitize work surfaces here at home where I live and work. I am doing everything necessary to protect myself and my family healthwise. I only sell new, clean, and unused products at HBRS. I only use NEW boxes and wrapping materials to pack and ship your orders. I have at times taken extra steps to disinfect customer's package contents at their request. If you are worried, you may email me to express your concerns.
QUESTION #5: Why aren't you selling reborns anymore? Answer: I have had some health issues in the past several years most notably with my eyesight. Until I have more eye surgery done, my vision doesn't really allow me to turn out the best possible work. It is my hope that very soon (in 2020 if possible) I will once again return to my first love: creating collectible reborn baby dolls.
QUESTION #6: Do you still teach live classes? Answer: No, not as of this writing (see date below). If that changes, I will announce my plans on social media and on this site's home page. I would love to return to teaching live reborning classes! I always loved doing them. Until then, please check out the Secrist DVDs using Genesis Heatset Painting and my two books on reborning.